Cycle Tech Eastbourne Privacy Policy & Cookies
Privacy Policy
The following privacy policy covers the website https://www.cycletecheastbourne.com/, operated by Cycle Tech Eastbourne Ltd, Anderida, 1 Wallsend Road, Pevensey Bay, East Sussex. BN24 6AE.
This policy was last revised 2019-11-01 11:03:40.
What information do we collect about you?
We try to collect as little information as possible. The amount and type of information varies dependent upon which area of our site you are using and details of the length of time any information is retained is shown underHow long do we retain your information?:
- If you are ordering from us:
- Your name, email, telephone number, postal address and postcode, along with your public IP address.
- Optionally, you may also provide a delivery name, address, postcode and telephone number
This information is stored within the website for a period of time. - If you are using our contact form:
- Your email
- Optionally, you may also provide a name and telephone number
This information is not stored within the website. - If you submit any other form of enquiry form, eg Product Enquiry on product pages, or similar:
- Your name and email along with other pertinent information.
This information is not stored within the website. - If you email us directly:This information is not stored within the website.
WeDO NOTcollect or store payment details within this website.
The internet web servers which host our website capture your public IP address and store it as part of the web access logs for our site.
How we use your information.
- If you are ordering from us:
- We will use your information to process your order, carry out fraud screening and deliver goods to you.
- Some of your details may be shared with trusted third parties, for example a payment processor and a delivery agent.
- If you are using our contact form or any other form of enquiry form on the website or if you email us directly., eg Product Enquiry on product pages, or similar:
- Your information will only be used to answer your enquiry
Third-Party processing of your information.
How long do we retain your information?
Our website has automated features which ensure that no personally identifiable information is retained for any longer than is strictly necessary.
For information held because you have ordered from us, the period is 366 weeks after which time your personal information is removed from the order record within our website.
If you apply for finance through our website, but the transaction does not complete for whatever reason, your personal information is automatically removed from the order record after 8 weeks.
If you commence but do not fully complete an order with us, some of your information may have been captured, however your personal information is automatically removed from the abandoned order record after 4 weeks.
If you have requested a stock alert from our website, your information is retained until the item comes back into stock, or 52 weeks, whichever is the soonest. You are required to confirm all stock alert requests, with unconfirmed requests being removed after a period of 48 hours.
If you have a customer rewards account, it will remain active unless you request us to remove it. If you decide to have your account removed, any points balance will be lost.
If you leave a product review, it will remain active unless you request us to remove it.
How secure is your information?
Your connection to this website utilises SSL technology which encrypts all communications between your browser/device and the site.
Once any information you share with us is received, any data we store within the website is stored in an encypted format which can only be accessed by members of the Cycle Tech Eastbourne Ltd team.
Access to the administrative sections of our website is tightly limited to prevent access from outside our organisation.
Whilst we cannot 100% guarantee the security of data, we take all reasonable and practical precautions to keep your information safe.
Marketing
Nobody likes to receive unwanted email (SPAM)! We will only send you marketing messages if you have requested it.
We offer two methods for you to give us your permission:
- If you are placing an order with us, you can tell us you would like to receive news and offers by email during checkout by ticking the box.
If you have ordered from us before, you may also remove a previously given permission during checkout by not ticking the box. - We may offer a marketing emails signup option. Our marketing list is double opt-in. If you do choose to sign up, you will be asked (by email) to confirm you wish to receive marketing by email by clicking a simple link.
- Every marketing email we send will have a simple "click to unsubscribe" link.
Access to your information.
Our website does not create a user account for you, nor require you to do so.
Should you wish to check the data we hold about you, you may ask for a "Subject Access Request" by contacting us. Easiest is by either
- emailing us at info@cycletecheastbourne.com
- or writing to us at: Guy Soper, Cycle Tech Eastbourne Ltd, Anderida, 1 Wallsend Road, Pevensey Bay, East Sussex. BN24 6AE
Before releasing any data, we will require proof of your identity.
You may subsequently request that any information which you believe to be incorrect be updated.
In some circumstances, we may charge a small fee to cover administrative costs, which you will be advised of at the time of your request.
Your right to be forgotten.
You may request that we remove your information from our systems. Should you wish to be forgotten, all or part (dependent upon your request) of the information we hold will be removed except where we have a legitimate legal basis for retaining it.
To ask to be forgotten please either
- email us at info@cycletecheastbourne.com
- or write to us at: Cycle Tech Eastbourne Ltd Anderida, 1 Wallsend Road, Pevensey Bay, East Sussex. BN24 6AE
Before removing any data, we will require proof of your identity.
If we have a legitimate legal basis for retaining any of your information, we will inform you.
Links to other websites.
This website may contain links to third party websites. We are not responsible, nor have control of the privacy policies or practices of third party websites. No information provided through this website will be passed to a third party website except where specifically stated above underHow we use your information.
Changes to our privacy policy.
Periodically, we may review our policy, for example if we change partners for payment processing or deliveries. Such changes will be reflected here at the earliest opportunity and you should check each time you share information with us that you are still happy to do so.
This policy was last updated 2019-11-01 11:03:40
How to contact us.
Our Website Cookies Policy
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using Cycle Tech Eastbourne :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
*Cycle Tech Eastbourne uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
Our Own PERSISTANT cookies
| Name |
Purpose |
Typical content |
| _Session |
This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website.
|
It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number |
Cookies set by Cycle Tech Eastbourne website
| Name |
Purpose |
Expires |
ASP.NET_SessionId
HttpReferer
Referer
dd_object
|
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us.
|
Expires on exit |
Third party cookies
We use a number of suppliers who may also set cookies on their websites' on its behalf. Cycle Tech Eastbourne do not control the dissemination of these cookies. You should check the third party websites for more information about these.
| Provider |
Name |
Purpose |
More Info |
| Google Analytics |
_utma
_utmb
_utmc
_utmz
|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information.
|
Google Privacy policy
|
| Add This |
_atuvc |
The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis.
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Add This privacy
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Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 01323660150 or via our contact us page link at the top of the page.